Nikolaus Nowak, service and logistics manager, EMEA, Kornit Digital
To streamline its after sales operation in the UK and Ireland, Kornit Digital has appointed the Dennison Group to handle its complete service and support cycle for new and existing customers.
The move is designed to accommodate the continuing growth in demand for all Kornit’s direct-to-garment printers, also covering installation, training and routine maintenance.
This new agreement will provide customers with highly experienced staff to care for machine installations, hot line support, site visits and preventative maintenance. The engineers have gone through an extensive training and certification programme at Kornit Digital and are therefore accredited with full certification that now gives them official authorisation to work with the company’s technology.
‘We want to be in the position to react and respond quickly to any type of queries and installation requests. Using a specialist company with long-term experience in industrial ink-jet devices fits in perfectly with our customer care objectives,’ explained Nikolaus Nowak, service and logistics manager, EMEA. ‘The majority of enquiries can be solved with our telephone support team but, where more than remote assistance is required, we now have dedicated engineers that can be dispatched quickly to the client site. This minimises possible down-time, and also simplifies routine scheduling of maintenance, and warranty and post-warranty issues.’
Roy Milner, managing director of the Dennison Group, added, ‘We are completely committed to the quality of service we provide and are delighted to partner with Kornit Digital, the leading manufacturer in digital textile printing. The Dennison Group has more than 20 years experience within the digital printing industry, and our network of manufacturer trained technicians is ideally placed to deliver high quality service to all Kornit Digital customers.’
Through the Dennison Group Kornit will now hold stock in the UK for faster availability of spare parts and is also providing skilled installation services to customers. Kornit is also offering yearly maintenance packages and service contracts at affordable prices that will help to ensure printer reliability and uptime.
