Sign-making software and wide-format RIP developer SA International (SAi) has appointed Mikki Webb to the position of director of customer experience.
The role will see Ms Webb drive the development, continuous improvement and delivery of customer service as well as assume responsibility for inside sales, and technical support teams at the company’s Salt Lake City, Utah, USA headquarters.
Having worked in several customer service roles for the last 25 years, beginning with Southwest Airlines, Webb brings wide and varied experience to her new position. This includes six years as senior operations manager with eBay, a post that saw her responsible for sales teams spanning three continents, as well as a similar role at Wayfair, from which she joins SAi.
Commenting on her new appointment, Ms Webb sais, ‘SAi’s vision and innovativeness were important factors in my decision to join the company. I’m already immersing myself in the business to identify our customers’ specific requirements, and to better understand how we can continue to provide what they need today, and crucially, tomorrow.’
