An online shop has been opened by Duplo for its finishing consumables, supplies and desktop hardware, carrying more than 2000 lines.
The site highlights the relevant supplies for customers’ machines and suggests the most sought-after choices to aid rapid selection. This is supported by a search function that recognises product names rather than requiring part numbers, supported by clear high quality images to confirm identification.
‘Duplo always strives to deliver the best possible customer experience and we’ve seen how the UK has taken to online ordering, both through retail and B2B so we thought having a dedicated online shop would be an exact match for our customers’ needs. It’s also a great way to guide our customers towards to best solutions for them,’ explains Leyla Lewis, Duplo UK’s Tele-sales & eComms manager.
‘For outfits such as small inplants and printshops, this will be invaluable especially for those who have a single operator who performs both production and admin roles. Being 24/7 means that orders can be taken and logged at any time of day for fast response during our business hours.’
The online shop is synced to Duplo’s own stock and ordering systems to enable automatic replenishment. This is said to lead to faster turnaround for customer orders and to enable Duplo to make seasonal offers to favoured customers. The portal is at duplosupplies.co.uk.
