Neil Roberts has been appointed as the new manager of CMYUK’s Demonstration and Training Centre. Mr Roberts, who was formerly general manager at Graphtec, will have overall responsibility for the facility and ‘further optimising’ the customer experience.
As part of his new role Mr Roberts will support of the new range of Trotec laser cutters, manage the escalation process for all equipment issues and work closely with the CMYUK Service Team and manufacturers to ensure that any difficult customer faults are managed quickly and efficiently.
The new centre manager is no stranger to CMYUK, having handled the company’s account during his 22 year tenure at Graphtec. This period also saw him establish a professional working relationship with service manager Scott Clutton, and Sue Hayward, CMYUK’s sales director, to whom he now reports.
Mr Roberts was clearly excited by his new role, saying, ‘Joining CMYUK is a fantastic opportunity not least because as the industry’s leading UK supplier, it partners exclusively with high-end brands and offers a wide portfolio of solutions. CMYUK is an ambitious company that never stands still. There are many new innovations taking place, and it’s exciting being part of such a knowledgeable and dynamic team.’
Ms Hayward added, ‘Neil is a great asset for the CMYUK demonstration and training centre. This is a very busy facility that is used by a wide variety of customers for demonstrations, training, testing and evaluations. Neil has a great deal of experience and knowledge of the industry with an ability to calmly manage the multiple taxing demands that a resource such as this warrants.’
