Paragon Customer Communications has acquired Williams Lea CCM (WLCCM), the customer communications division of Williams Lea Tag Group.
The acquisition is part of Paragon’s broader strategy of securing complementary businesses to augment its capabilities and market share.
WLCCM has 425 UK-based employees and an annual turnover of approximately £40 million. It has locations in Normanton, Norwich, and Loughborough and a track record of working with high-profile clients from the financial services, legal, and professional services sectors including NatWest, Virgin Money, Capital One, Aviva and the Student Loans Company.
John Rogers, executive director of corporate development at Paragon, commented, ‘Paragon remains committed to its acquisition growth strategy in a market that clearly remains fragmented and provides outstanding opportunity for further expansion, in particular to cross sell our extensive digital solutions.’
‘As we’ve got to know the team at WLCCM in recent weeks, we have been impressed with their approach to client management and service delivery, so I’m delighted to welcome 425 new colleagues to our business.’
Speaking for WLCCM, managing director John Evans said, ‘Paragon sets the standard for quality, performance, and innovation that others aspire to. I am delighted to be joining the Paragon family along with my 425 valued colleagues, and each of our cherished clients.’
